A swimming pool is perhaps the most sought-after amenity that hotel/motel customers are searching for when researching a place to stay. People of all ages enjoy romping in the pool whether as fun, family entertainment or for its health and exercise benefits.
Those in cold weather destinations want a place to escape the dreariness of winter with an indoor pool while those in warmer locales want to catch a few of the sun’s rays outside on the pool deck.
However, visions of a great time splashing in a Poolleiter, can quickly take a turn for the worse. Poorly maintained pools and spas are definitely more of a hindrance than a benefit – and frustrated customers will let friends and family members know by spreading the word on social networks and sharing their negative experiences with strangers through bad reviews on popular travel Web sites.
Maintain your customer base, protect your hotel’s reputation and bring in new customers by paying close attention to every last detail surrounding the pool, spa and sauna area.
It should go without saying that cleanliness is the single most important item customers will be looking for in a swimming pool. Floating leaves, clogged drains, grout covered in mildew, a musty smelling spa and filthy lounge chairs are signs of neglect that are a big turnoff for customers.
Here are a few handy tips to remember when dealing with hotel pool maintenance:
Sure, hotel managers can hire external companies to come in and maintain their pool for them. However, employees will still have to be vigilant about keeping the space clean and tidy. Some people will leave behind piles of wet towels in the most inconvenient places while others may leave spills and food wrappers on the tables behind. These areas need to be checked regularly and cleaned up promptly.
Equip pool employees with the tools they need to maintain the pool. Make sure staff members know where the pool vacuum and skimmer are, for example.
Institute a regular maintenance schedule. Determine how often the water should be tested, the pH levels checked, the shock treatment applied, a dose of algaecide given, a water analysis completed and the filter cleaned.
Do not overuse any type of cleaner or chemicals. Educate yourself and train qualified staff members about proper levels of pool chemicals needed to maintain optimum water quality.
Remind pool staff members that pool safety always comes first whether that means managing how guests behave in the pool (following all posted rules and regulations, for example) or educating them about the dangers waterborne illnesses. Train staff members on the proper use of pool equipment and what procedures they should follow to make sure all guests are safe.
Debris should be removed from the pool, deck and cover daily.
Check to make sure the pool equipment, such as the heater and filter, are working correctly frequently.
Humidity is a huge issue for indoor pools, so be pro-active when it comes to mold and mildew. These spores will sprout at a moment’s notice, so it is crucial that proper air circulation and ventilation methods are applied.